FAQ + Policies
Frequently asked questions
Find answers to common questions about our products and policies
A cottage bakery is a small, home-based bakery that produces approved foods under state cottage food laws.
Yes! I operate in compliance with my state and town's cottage food laws. I have passed inspection by my local board of health and have a business certificate.
I specialize in shelf-stable baked goods such as cookies, breads, muffins, brownies and other treats allowed under cottage food law. (No cream fillings or refrigerated items.)
I do my best to note ingredients and potential allergens clearly, but I cannot guarantee items are free from allergens. My kitchen may contain common allergens like nuts, dairy, eggs, wheat, and soy.
Yes, I do have two furry friends, Jasper and Daisy. However, in accordance with federal, state, and local laws and regulation they will not be in the house during production OR will not be permitted in the kitchen or baking areas during business hours. All surfaces and equipment will be sanitized prior to use. Happy to share a copy of my Standard Operational Procedures for more details!
Because items are made to order, all sales are final. If there's an issue with your order, please reach out and I will try my best to accommodate you!
Not at this time, due to cottage food laws.
Head over to the "Contact" section under the main menu and send me an email!
Our bakery policies
Everything you need to know about ordering from us
Local delivery
By selecting Local Delivery at checkout, you agree to provide a complete and reliable delivery address.
Please include detailed drop-off instructions (for example: leave at front door, porch table, etc.). Proof of delivery can be provided upon request.
Once an order has been marked as delivered, responsibility transfers to the customer. If a package is missing, please contact me as soon as possible and I will do my best to accommodate, though refunds or replacements are not guaranteed.
Delivery fees are calculated based on distance.
Pickup
By selecting Pickup at checkout, you are agreeing to personally pick up your order from our cottage bakery location in North Reading, MA during your selected date and time window.
If your order is not picked up at the scheduled time, you will receive a message and will have 24 hours to arrange pickup. Orders not picked up within this time frame will be forfeited, and no refunds will be issued. This includes both the baked goods and payment.
Freshness guarantee
All baked goods are made fresh to order using quality ingredients. We guarantee freshness at the time of pickup or delivery. Best enjoyed within 3-4 days.
Once your order has been picked up or delivered, proper storage and handling become the customer’s responsibility. We are not responsible for loss of freshness due to delayed pickup, improper storage, or exposure to heat or weather.
If you experience a quality issue at the time of pickup or delivery, please notify us within 24 hours with photos so we can review and make it right when possible.
Custom orders
Custom orders require at least 1 week notice. Contact us to discuss your needs.
Cancellations
Orders can be cancelled up to 48 hours before pickup for a full refund. No refunds after this time.
Allergen information
Our bakery has pets and uses wheat, eggs, dairy, and nuts. Please inform us of any allergies when ordering.
Design and color variations
Handmade items may vary slightly in color, size, and design. These variations are part of the charm of small-batch baking and are not considered defects.
Weather and heat disclaimer
Extreme temperatures may affect the appearance of buttercream and baked goods. Once items are picked up or delivered, I am not responsible for damage due to weather, heat, or improper storage.